Event Management can help in which of the following areas?

Event Management is a key process in the ITIL framework that plays a crucial role in monitoring and managing events ensuring that IT services operate smoothly. The correct choice, which highlights its capabilities, focuses on monitoring environmental conditions.

When we talk about monitoring environmental conditions within Event Management, it encompasses the tracking of various systems and processes to ensure they are functioning within predefined thresholds. This includes monitoring for changes, outages, performance issues, and other events that could affect service delivery. By effectively monitoring these conditions, organizations can proactively respond to incidents or potential disruptions before they escalate, leading to improved service reliability and performance.

In contrast, the other areas suggested are either too broad or not aligned with the primary objective of Event Management. For instance, while reducing manual processes is an operational goal, Event Management does not inherently focus on eliminating all manual processes. Instead, it often involves automating event detection and alerting, but manual intervention may still be necessary in certain contexts.

Similarly, Event Management does not eliminate the need for a Configuration Management System (CMS). A CMS is vital for maintaining an up-to-date repository of the components of the IT environment, and it complements the event management process by providing detailed configuration information that can help in the analysis of events.

Lastly, focusing solely