In ITIL, which process is designed to improve IT-related services using collected data?

The process designed to improve IT-related services using collected data is Continual Service Improvement (CSI). This process is fundamental to the ITIL framework as it focuses on the ongoing improvement of services and processes based on data and feedback.

CSI employs various methods and techniques to assess current services and identify areas for improvement. It utilizes performance measurement, service reviews, and ongoing assessment of service management processes to make informed decisions on enhancements. The primary goal of CSI is to ensure that IT services are aligned with the business’s changing needs and that they continue to provide value.

By analyzing data collected from various sources, including service reports and user feedback, CSI helps organizations implement necessary changes and optimize their services over time. This adaptive approach ensures that services do not stagnate and are continually refined to meet evolving requirements.