In which stage of Incident Management is the incident categorized?

The incident is categorized during the categorization stage of Incident Management. This stage is crucial as it involves assigning a relevant category to the incident based on its nature, impact, and urgency. Categorization helps streamline the incident handling process by allowing the service desk and support teams to prioritize incidents more effectively and apply the appropriate resources for resolution. By categorizing incidents, organizations can also gather and analyze data to identify trends and areas for improvement in their service delivery.

This categorization is essential for ensuring that incidents are routed to the correct support teams and can facilitate faster resolution times. Proper categorization also aids in reporting and improving service management processes by providing insight into the types of incidents that commonly occur and enabling proactive measures to reduce their occurrence in the future.