Incident Management aims primarily to:

Incident Management primarily focuses on restoring service as quickly as possible after an incident occurs. This process ensures that any disruption to normal service operations is minimized, allowing the organization to maintain productivity and efficiency. The primary goal is to prioritize quick recovery, which is vital in maintaining customer satisfaction and minimizing the impact of incidents on the business.

Restoration of service involves various activities, including diagnosing the incident, implementing workarounds, and, if necessary, escalating the issue to appropriate teams for further investigation. While documenting incidents, resolving root causes, and monitoring service performance are essential activities within the broader IT service management framework, they support rather than define the primary aim of Incident Management. The urgency of quick restoration underscores the importance of this function within ITIL Service Operation.