What are the two main components of Problem Management?

Prepare for the ITIL Service Operation Exam with comprehensive multiple choice questions and flashcards. Each study question includes detailed explanations and hints. Ace your exam with tailored prep!

The two main components of Problem Management are indeed Problem Control and Error Control.

Problem Control focuses on managing problems that are identified in the organization's IT services. This includes the processes for diagnosing the root causes, prioritizing problems based on their impact and urgency, and ensuring that known errors are documented and tracked until they are resolved. This component is crucial for preventing incidents by addressing the underlying issues that lead to service interruptions.

Error Control, on the other hand, specifically deals with the management of known errors. This involves tracking and controlling these errors, ensuring they are documented, and facilitating the implementation of workarounds or solutions to eliminate them. Error Control plays a vital role in ensuring that the organization can quickly resolve incidents related to known errors and reduces the recurrence of these issues in the future.

The other options do not accurately reflect the core components of Problem Management within the ITIL framework. For instance, Change Control and Incident Control are part of other ITIL processes, such as Change Management and Incident Management, and are not central to the Problem Management process itself. Similarly, Request Management and Change Management focus on service requests and planned changes, rather than the identification and resolution of problems.

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