What defines a "high priority" incident?

A "high priority" incident is defined by its severe impact on business operations, necessitating immediate attention and resolution. In this context, priority is typically determined by both the urgency of the incident and its effect on the organization’s capabilities to function optimally.

When an incident severely disrupts business processes, compromises service delivery, or impacts a significant number of users, its classification as high priority reflects the critical need for a swift and effective response to restore normal operations. This prioritization ensures that resources are allocated efficiently to address the most pressing issues, minimizing downtime and protecting the organization’s interests.

The other options do not align with this definition. An incident with no impact on business operations would not be classified as high priority, as it does not warrant urgent attention. Similarly, an incident that moderately affects user productivity could signify a need for action, but it does not meet the threshold of severity required to classify it as high priority. Lastly, an incident that can be resolved within standard response time suggests that it does not pose an immediate threat to business operations, thus not fitting the criteria for being high priority.