What does IT Service Continuity Management focus on?

IT Service Continuity Management is primarily concerned with ensuring that critical IT services can continue or be restored in the event of a major disruption or disaster. This involves identifying potential risks that could impact service delivery and creating plans that ensure the organization is ready to face unexpected service interruptions.

The focus on preparation includes developing strategies for backing up essential services, conducting regular testing of continuity plans, and training personnel to respond effectively to incidents. This proactive approach minimizes downtime and ensures that the organization can maintain operational resilience, which is at the heart of IT Service Continuity Management.

Other options revolve around different aspects of IT service management. For instance, recording asset configurations pertains to Configuration Management, establishing service level agreements relates to Service Level Management, and implementing new IT service features falls under Change Management. Each of these functions plays a crucial role in the overall service management framework but does not specifically prioritize the organization’s preparedness for unforeseen service disruptions like IT Service Continuity Management does.