What does the scope of Service Operation include?

The scope of Service Operation encompasses the tools and processes necessary for delivering and supporting services that are aligned with business needs. This includes not just incident management, but extends to service requests, event management, problem management, and more. The primary focus is on ensuring that services are delivered effectively and efficiently in accordance with agreed service levels, which involves constant monitoring, management, and optimizing of the services.

Moreover, Service Operation is about maintaining the operational quality of services and ensuring that they meet customer expectations. It includes managing the performance, availability, and capacity of services, and it plays a critical role in the overall service lifecycle. This holistic view highlights that Service Operation is integral to the continuous delivery and support of IT services, ensuring that business operations can run smoothly.

In contrast, focusing only on incident management or any financial or developmental aspects (like future development of IT services) would narrow the scope significantly, disregarding the comprehensive nature of operations required to maintain and support services effectively.