What is a key focus of the Continual Service Improvement process?

The key focus of the Continual Service Improvement (CSI) process is to identify areas for process improvement. This aspect is central to CSI as it seeks to enhance the effectiveness and efficiency of services and processes over time. By continuously assessing and analyzing performance data, feedback from users, and alignment with business goals, organizations can pinpoint opportunities where improvements can be made.

CSI involves a structured approach to measure and assess current service performance, as well as implementing changes that can lead to better outcomes. This focus on identifying areas for improvement helps organizations adapt to changing business needs, apply best practices, and ultimately deliver greater value to customers.

While maintaining service levels and managing changes are important considerations within IT service management, they are not the primary objective of the CSI process. Instead, CSI emphasizes a proactive and ongoing commitment to improvement, ensuring that services continually evolve and improve to meet the demands of the business and its users.