What is a key objective of Problem Management?

The key objective of Problem Management is to minimize the impact of incidents that cannot be prevented. This is a crucial aspect of IT service management because not all incidents can be avoided due to the complexity and unpredictable nature of IT systems.

By focusing on minimizing the impact of unavoidable incidents, Problem Management seeks to identify root causes of issues, analyze trends, and implement workarounds or solutions that can help mitigate the effects on the business and users. This proactive approach enables organizations to maintain service quality and operational efficiency, even in the face of difficulties.

The other options present misunderstandings of the Problem Management function. Eliminating all IT incidents is unrealistic given the nature of technology and services. While enhancing the functionality of IT systems can be a result of effective Problem Management, it is not the primary objective. Additionally, the goal of resolving all problems within a specific timeframe, such as 24 hours, does not align with the reality that some issues require more time to investigate and resolve properly. The focus of Problem Management is on long-term solutions and continuous improvement rather than strict time constraints.