What is a primary objective of technical management in ITIL?

The primary objective of technical management in ITIL is to provide the technical infrastructure necessary for business processes. This involves ensuring that the IT environment is equipped with the right tools, systems, and technologies that support the organization's operations. Technical management plays a crucial role in managing the physical and virtual components of IT infrastructure, which include networks, servers, and applications. By doing this, it enables the seamless delivery of IT services that align with business needs, enhancing operational efficiency and overall service quality.

In this context, the focus is on leveraging technical expertise to design, deploy, and maintain the infrastructure necessary for business processes to function effectively. This ensures that the services provided are stable, reliable, and meet the required service levels.

The other choices, while important facets of IT management, do not directly align with the primary role of technical management. Customer service satisfaction relates more to service desk or support functions, financial budgeting pertains to financial management of IT services, and managing human resources typically falls under HR management rather than a technical governance function.