What is a risk associated with Access Management?

Access Management is a crucial aspect of ITIL Service Operation that focuses on granting authorized users the right to use a service while preventing unauthorized access. The selection of controlling access from backdoor sources as the correct answer highlights a significant risk in Access Management.

Controlling access from backdoor sources is essential because these backdoors can allow unauthorized users to bypass normal security controls. Such vulnerabilities can arise from poorly configured systems, unmonitored access points, or neglected legacy systems. If not managed properly, backdoor access can lead to data breaches, system compromises, and loss of service integrity. This risk emphasizes the need for stringent Access Management protocols that include regular audits, continuous monitoring, and the implementation of robust security measures to close off any unauthorized entry points.

While user training, inadequate network security, and excessive service requests can also present risks within the broader context of IT operations, they do not specifically encapsulate the unique challenges and threats posed to Access Management itself. Proper training can mitigate user errors, network security relates more to the infrastructure protecting data, and service requests don't directly relate to access control measures. Hence, controlling access from backdoor sources stands out as a more distinctly relevant risk to Access Management.