What is an objective of Problem Management?

The objective of Problem Management is to prevent future incidents from occurring. This proactive approach involves identifying the root causes of incidents and addressing them to eliminate the possibility of recurrence. By focusing on understanding and resolving underlying issues, Problem Management aims to enhance the stability and reliability of IT services, which ultimately contributes to a more efficient and effective Service Operation.

This approach is essential because it not only helps to minimize the occurrence of incidents but also reduces the impact on end-users and the organization. By effectively managing problems, IT teams can foster a culture of continuous improvement, leading to better service quality over time.

The other options presented do not align with the core objectives of Problem Management. While minimizing service disruptions is a broader goal that encompasses various ITIL practices, focusing solely on fixing incidents without documentation contradicts the systematic nature of Problem Management. Managing user expectations is also critical, but it is not the primary focus of Problem Management specifically.