What is included in a "Service Request Catalog"?

A Service Request Catalog is a crucial component of service management that outlines the standard offerings and services available to users. It acts as a centralized repository where users can find and request specific services without needing to understand the underlying complexities of IT operations.

This catalog typically includes items like password resets, software installation requests, and hardware provisioning, helping to streamline the process of service requests. It ensures users have clear visibility of available services, which enhances user experience and increases efficiency by reducing the time spent on manual requests and inquiries.

The other options do not align with the purpose of a Service Request Catalog. A compilation of IT staff's duties does not provide users with information about the services available to them. Similarly, past incident records and hardware configuration databases focus more on historical data and asset management than on service offerings. These resources are essential for other areas of IT management but do not constitute a Service Request Catalog.