What is included in the scope of Access Management?

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Access Management is a critical function within the ITIL framework, primarily concerned with granting authorized users the right to use a service while preventing unauthorized access. The scope of Access Management includes several activities, among which the management of the access request process is essential. This process ensures that requests for access to services and resources are handled efficiently and in compliance with the established security policies.

By focusing on the management of the access request process, Access Management ensures that access rights are granted timely to users who need them for their roles, and that such access is monitored and managed continuously. This contributes to both the security of the organization's information systems and the effectiveness of service delivery.

In contrast, the other options listed do not align with the primary focus of Access Management. Time tracking of user sessions relates more to monitoring user activities rather than managing access requests. The development of security software typically falls under IT security or development functions rather than being a direct responsibility of Access Management. Training for all users is essential for overall organizational effectiveness but is not a specific responsibility of Access Management in the context of handling access requests.

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