What is one of the expected outputs of event management?

The expected output of event management includes events that indicate the potential breach of a Service Level Agreement (SLA). This aspect is vital, as event management is integral to monitoring various activities and performance levels across IT services. By identifying potential breaches, event management enables proactive measures to either prevent the SLA from being breached or to implement corrective actions swiftly.

The identification of these significant events helps ensure that services remain within agreed-upon performance parameters, thereby maintaining customer satisfaction and operational efficiency. In the context of overall IT service management, this output supports effective decision-making and service delivery, aligning with the goals of ITIL practices.

Other options do not reflect the core objectives of event management. For instance, training materials might be necessary for educating personnel about the processes but do not directly stem from the event management function itself. General system performance reports, while useful, are more aligned with performance measurement rather than the specific identification of SLA breaches. Randomized alerts do not effectively contribute to meaningful event management as they lack specificity and purposeful action regarding service levels.