What is one of the objectives of Event Management?

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One of the primary objectives of Event Management within the ITIL framework is to ensure that significant changes of state for a Configuration Item (CI) are detected. This involves monitoring events that occur in the IT environment, such as system alerts, warnings, or performance issues, which can provide valuable insights into the condition and performance of services and systems.

By detecting these significant state changes promptly, IT organizations can respond swiftly to incidents before they escalate into larger problems, ultimately contributing to improved service reliability and availability. This proactive approach allows for better decision-making based on the captured event data, enhancing the overall quality of IT service management.

The other options present various actions that go against the principles of effective Event Management. For example, restricting the monitoring of CIs would hinder the ability to track performance and respond to issues, preventing the identification of critical state changes. Similarly, preventing the tracking of licenses or discouraging automatic responses would undermine the objectives of maintaining control over IT resources and automating workflows, leading to inefficiencies in operations. Thus, these options do not align with the core objective of enhancing service management through effective event detection.

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