What is one of the goals of IT operations management?

Prepare for the ITIL Service Operation Exam with comprehensive multiple choice questions and flashcards. Each study question includes detailed explanations and hints. Ace your exam with tailored prep!

One of the primary goals of IT operations management is to maintain service quality as new services are introduced. This focus ensures that the performance, availability, and reliability of existing services are preserved even when new services are added to the IT environment. Effective management of operations is crucial in adapting to changes without compromising the quality of ongoing services that customers rely on.

This goal emphasizes the importance of rigorous process management and monitoring in IT operations, which allows organizations to manage complexity and potential disruptions that can arise during the introduction of new services. It involves continuous assessment and improvement of service delivery to align with the organization’s objectives and customer expectations.

In contrast, developing new applications typically falls under software development or application management teams rather than operations management. Enhancing customer service strategies is more aligned with customer relationship management or service desk functions, while ensuring that IT personnel receive proper training involves human resource management and is not a direct responsibility of IT operations management itself.

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