What is the focus of service continuity management in ITIL?

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Service continuity management is a critical practice within ITIL that aims to ensure that IT services can be maintained or quickly restored during and after a disruption. This practice involves establishing processes and procedures that prepare an organization to respond effectively to incidents that can affect service delivery, such as natural disasters, cyber-attacks, or other unforeseen events.

The primary goal of continuity management is to minimize the impact of such disruptions on business operations and to ensure that essential services remain available or that they can be restored to a predetermined level within an acceptable timeframe. This involves comprehensive planning, risk assessments, and the implementation of contingency strategies to protect service availability.

In contrast, other options focus on different aspects of IT service management. Enhancing service performance is related to monitoring and improving efficiency and effectiveness, managing financial resources pertains to budgeting and cost management, and improving user acceptance testing is centered on ensuring that services meet user requirements before they are deployed. These areas are important but do not specifically address the core aim of service continuity management, which is centered around maintaining service availability during adverse situations.

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