What is the main focus of Service Operation processes?

The main focus of Service Operation processes is on providing effective and efficient delivery and support of services, ensuring that they meet agreed-upon service levels. During this phase, the emphasis is placed on managing the ongoing operations of services, resolving incidents, fulfilling service requests, managing problems, and ensuring that services are delivered in a consistent manner. Service Operation is critical to maintaining the stability of the IT services and ensuring that they continue to meet users' needs and expectations.

This focus enables organizations to maintain high-quality service and enhance user satisfaction. It also includes activities such as monitoring service performance, managing changes in the service environment, and ensuring that service operation aligns with business objectives. By prioritizing service delivery and support, organizations can address issues effectively and enhance operational efficiency, ultimately leading to better user experiences.

In contrast, the other options emphasize different phases of the service lifecycle: service design focuses on creating and designing new services, service transition deals with the planning and managing of service changes, and service strategy involves aligning IT services with business goals. However, these aspects are not the primary focus during the Service Operation phase.