What is the main purpose of Access Management?

The main purpose of Access Management is to provide users with the required access to services. This function is a critical part of the overall IT Service Management structure because it ensures that users can access the necessary systems, applications, and data to perform their job functions effectively while maintaining security and compliance. By granting access based on user roles and responsibilities, Access Management helps to safeguard sensitive information and resources from unauthorized access, supporting both operational efficiency and the organization's security objectives.

This focus on providing necessary access aligns with the principles of ITIL, where managing user access is essential to delivering high-quality services consistently. Access Management is about enabling access based on clear policies and defined user requirements, ensuring that individuals have the right level of access in alignment with their needs.

While limiting services to authorized personnel is important, the overarching goal is about facilitating access for legitimate users rather than solely restricting it. Enhancing software performance and conducting regular system audits are related activities but do not capture the essence of what Access Management is fundamentally aimed at achieving in the context of ITIL Service Operation.