What is the main purpose of Incident Management?

Prepare for the ITIL Service Operation Exam with comprehensive multiple choice questions and flashcards. Each study question includes detailed explanations and hints. Ace your exam with tailored prep!

The main purpose of Incident Management is to restore normal service operation as quickly as possible when an incident occurs. This function is crucial within IT service management as it focuses on minimizing the disruption to services and ensuring that users can continue their work with minimal obstruction. The priority is on rapid resolution and recovery, allowing service providers to maintain a consistent level of service quality.

This focus on minimizing downtime is vital for maintaining both user satisfaction and operational efficiency. By efficiently managing incidents, organizations can reduce the impact on business operations and ensure that services are quickly returned to a state of normal functionality.

While addressing the other options, new service development is a function associated with different ITIL processes, service performance analysis falls under Continual Service Improvement rather than Incident Management, and preventing incidents is more aligned with proactive measures within other processes like Problem Management. Consequently, these other aspects support the overall service management framework but do not define the primary objective of Incident Management.

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