What is the main purpose of the Request Fulfillment process in ITIL?

The main purpose of the Request Fulfillment process in ITIL is to manage the lifecycle of service requests. This process serves as a systematic approach for handling requests from users for information, access to services, or changes to services. It ensures that service requests are recorded, assessed, fulfilled, and closed in an organized manner, thus providing a smooth user experience.

By managing the lifecycle of service requests, organizations can improve efficiency, ensure consistency in request handling, and maintain quality in service delivery. This process helps in aligning the fulfillment of requests with business needs while also emphasizing communication with users throughout the request fulfillment process.

In contrast, tracking budget expenditures for IT services relates more to financial management; enhancing IT service quality could involve multiple processes outside of just request fulfillment; and performing root cause analysis for incidents is a critical part of incident management rather than request fulfillment. These elements, while important in their own right, do not capture the specific purpose of managing service requests, which is central to the Request Fulfillment process.