What is the primary focus of Configuration Management?

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The primary focus of Configuration Management is to maintain accurate and up-to-date information regarding Configuration Items (CIs) and their relationships. This process is crucial because it enables organizations to have a clear understanding of their IT assets, how they interconnect, and their configuration status at any point in time.

By effectively managing this information, Configuration Management supports decision-making in areas such as change management, incident management, and service asset management. This knowledge allows IT teams to assess the impact of changes, quickly resolve incidents by understanding how CIs interact, and ensure that services are delivered according to the agreed levels of service.

Maintaining a Configuration Management Database (CMDB) or similar repository is a fundamental part of this practice, making it easier to track and manage the lifecycle of configuration items throughout their existence. This focus enhances visibility, supports compliance and audits, and helps in risk management associated with changes in the IT environment.

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