What is the primary purpose of Service Operation?

The primary purpose of Service Operation is to ensure that IT services are delivered effectively and efficiently in line with the agreed-upon service levels. This focus on delivering services that meet user needs and expectations is central to the Service Operation stage of the ITIL lifecycle. By adhering to service level agreements, organizations can provide consistent and reliable service performance, which is essential for maintaining customer satisfaction and trust.

Service Operation is about the day-to-day management of IT services. It involves managing incidents, fulfilling service requests, and ensuring that services are continuously monitored and maintained. The successful execution of these activities ensures that the services remain available and perform as expected, thus fulfilling the commitments made in service level management.

The other options, while relevant to the broader context of ITIL practices, do not specifically reflect the primary goal of Service Operation. Enhancing IT security, developing new services, and training IT staff are important activities within the broader IT service management framework, but they are not the main focus of Service Operation, which is fundamentally about delivering established services as agreed upon.