What is the purpose of a Post-Incident Review?

The purpose of a Post-Incident Review is primarily focused on analyzing and evaluating the response to a major incident to identify lessons learned and improve future processes. It is a vital step in service management because it helps organizations understand what went wrong during the incident, how effectively the incident was managed, and what can be improved in the future to prevent similar incidents from occurring or to respond to them more effectively.

By conducting a thorough review after an incident has been resolved, teams can capture valuable insights and feedback, which contribute to enhanced incident management processes, better risk management, and overall service improvement. This proactive approach fosters a culture of continuous improvement within the organization, ensuring that knowledge is gained and utilized moving forward.