What is the role of the Change Advisory Board (CAB) in ITIL?

The Change Advisory Board (CAB) plays a crucial role in the ITIL framework by assessing and recommending changes based on their potential impact on services. This board consists of stakeholders from various areas, including IT operations, service management, and business representatives.

The primary objective of the CAB is to ensure that any proposed changes are thoroughly evaluated in terms of their impact, risk, and benefit to the IT services and the organization as a whole. By conducting assessments, the CAB helps prevent potential disruptions and ensures that the changes align with business needs and policies.

The decision-making process facilitated by the CAB allows for informed recommendations on whether a change should proceed, be deferred, or be modified before implementation. This structured approach is essential for managing changes effectively and minimizing risks associated with service disruptions.

In contrast, other options describe activities that are outside the core function of the CAB. Implementing changes in IT policy, conducting user training, and developing financial forecasts are responsibilities that may involve different teams or functions within IT governance and service management but do not fall under the specific purview of the CAB.