What is the status of incidents that are closed without resolution called?

The status of incidents that are closed without resolution is often referred to as "Resolved but not fixed." This designation indicates that while the incident has been formally closed, it has not resulted in a permanent solution or fix to the underlying issue. Instead, it signifies that the incident was addressed to the extent that no further action will be taken by the service provider, potentially due to factors like the problem being acknowledged as known or the incident being deemed non-critical.

Understanding this terminology is essential in ITIL Service Operation, as it helps in distinguishing between different types of incident closures. The distinction between "Resolved but not fixed" and other statuses is crucial for accurate reporting and analysis of service desk performance and overall IT service management efficiency. It provides insight into incidents that may require further consideration or follow-up actions in the future.

Other potential options such as "Resolved," "Completed," or "Closed" may not accurately reflect the nuance of an incident that has been concluded without an actual resolution to the problem. Each of these terms carries specific meanings within the ITIL framework, emphasizing the importance of precise language when managing incidents and communicating their status.