What must be clearly agreed with the business to avoid challenges in Request Fulfillment?

The option focusing on clearly agreeing with the business regarding costs for fulfilling requests is essential to avoid challenges in Request Fulfillment because it ensures that both IT and the business have a mutual understanding of the financial implications associated with service requests. This alignment helps in setting realistic expectations about what services can be provided and the resources allocated to fulfill those requests. It also facilitates better budgeting and prioritization of requests, which is crucial for effective service management and customer satisfaction.

When costs are transparent and understood, it reduces the likelihood of disputes and miscommunication later in the process, allowing for smoother operations within the service fulfillment lifecycle. Additionally, knowing the cost implications enables the business to prioritize requests based on their value versus the expense incurred, further aligning IT service deliveries with business objectives.

The other options, while they may touch upon different aspects of service management, do not directly address the fundamental need for clarity on costs, which is a critical component of Request Fulfillment management.