What type of incident is specifically triggered by a change in the IT environment?

In the context of ITIL, a Known Error refers to an incident that has been analyzed and for which a root cause has been identified, but a permanent resolution has not yet been implemented. It signifies that there is awareness of the issue and understanding of its cause, typically arising from prior incidents or changes in the IT environment.

When a change occurs in the IT infrastructure or services, it may lead to unforeseen problems or disruptions in service. If these disruptions occur, they are often logged and categorized as incidents. However, if the incidents stem from a known error, it draws attention to how changes can trigger specific incidents that have been documented previously due to changes in the environment.

Understanding Known Errors highlights the importance of proactive problem management processes, as these aim to reduce the likelihood of incidents caused by changes and improve overall service stability. By recognizing the role of Known Errors in relation to changes, organizations can better manage risks associated with new changes and enhance their incident response strategies.