What type of information is typically included in the Change Schedule?

The Change Schedule, also known as the Change Calendar, is an essential component of change management within the ITIL framework. It provides a clear view of all planned changes across the IT environment, allowing stakeholders to understand when changes are scheduled to occur.

This type of information is critical for ensuring that the execution of changes does not conflict with one another, minimizing the risk of disruptions to services. By having a comprehensive timeline for planned changes, organizations can better manage resources, inform stakeholders, and maintain service stability. This proactive scheduling allows for thorough planning and communication, which are vital for effective change management.

The other options deal with areas not directly relevant to the Change Schedule. Training schedules for IT staff, for instance, while important for the overall development of staff capabilities, do not pertain to the management of changes themselves. Historical incident data serves to inform future change decisions but is not scheduled information. Lastly, performance metrics of services are used to assess and improve service delivery but do not relate to the timelines or scheduling of specific changes. Thus, the focus on timelines for planned changes makes this the most appropriate choice.