What type of problems require collaboration across multiple IT teams?

Collaboration across multiple IT teams is essential for cross-functional problems that affect multiple areas of service delivery. These types of problems often stem from interdependencies between different services or components that various teams manage. When a problem arises that impacts multiple functions, such as an outage or a significant degradation of service, it requires input and coordinated efforts from various teams to assess the situation, understand the broader implications, and develop a comprehensive resolution strategy.

The nature of cross-functional problems demands a collective approach because they can involve overlapping technologies, processes, and customer impacts that a single team may not have complete visibility into. By bringing together diverse expertise and perspectives, teams can work more effectively to identify root causes, share contextual information, and implement solutions that address the multifaceted nature of the issue.

In contrast, isolated functional problems affect only one team and do not require collaboration with others, while technical problems during maintenance may relate specifically to tasks that one team can manage. Due diligence problems, which focus on documentation, typically do not necessitate the same level of immediate cross-team collaboration as operational issues do. Thus, collaborative efforts are most crucial when dealing with the broad implications of cross-functional problems.