What type of situation would trigger event management?

Event management is a practice that focuses on monitoring and managing events throughout the IT environment. It is primarily concerned with identifying any significant events that might affect service delivery, allowing for proactive management of IT services.

In this context, situations that trigger event management typically involve occurrences that may represent deviations from the standard operational state or unexpected behavior within the IT infrastructure. Exceptions to a process represent anomalies that could indicate potential issues needing investigation, making them a clear trigger for event management. These exceptions can lead to incidents that require attention and response to maintain service quality.

Other situations, like successful system logins, periodic system checks, and routine performance analysis, typically pertain to normal operations or scheduled activities that do not indicate any need for alerting or immediate action. They do not necessarily require the proactive monitoring and investigation that event management is designed to address. In contrast, identifying exceptions is fundamental for maintaining service consistency and managing risks effectively, which is at the core of event management's purpose.