Which aspect does Problem Management primarily address?

Problem Management primarily focuses on the long-term elimination of problems that cause incidents or service disruptions. This aspect is crucial because it seeks to identify the root causes of recurring incidents and develop solutions that prevent these issues from reoccurring. By analyzing trends and examining the underlying causes of incidents, Problem Management strives to improve IT service reliability and efficiency.

This proactive approach is essential in IT service management, as it allows organizations to minimize the impact of problems on service delivery and enhance overall service quality. Rather than concentrating solely on quick fixes to incidents, which is typically the domain of Incident Management, Problem Management emphasizes understanding and resolving the core issues that lead to these incidents over the long term.

By eliminating the root causes of problems, organizations can achieve significant cost savings, improve service availability, and foster customer satisfaction, as services become more reliable and consistent.