Which is not a challenge faced by Incident Management?

Overstaffing on incidents is not typically considered a challenge faced by Incident Management. Instead, Incident Management generally focuses on efficient resource utilization to respond to incidents effectively and within established timelines. Effective Incident Management seeks to balance the staffing levels required to handle incidents without causing delays or inefficiencies. Overstaffing, while it may seem counterproductive, does not directly impact the core challenges of identifying, managing, and resolving incidents.

In contrast, the other options focus on significant challenges that can hinder the effectiveness of Incident Management. For instance, detecting incidents early is crucial for minimizing impact and ensuring swift resolution. Poor problem management can lead to a backlog of incidents and a rise in repetitive issues, further complicating operations. Additionally, a lack of accurate information in the Configuration Management System (CMS) can impede the process of incident resolution, as teams may struggle to find relevant details about the environments and components involved. Each of these factors is a recognized challenge that can severely affect the efficiency and effectiveness of Incident Management.