Which management function helps in preventing future incidents?

Problem Management is the function that plays a crucial role in preventing future incidents. This management process is dedicated to identifying the root causes of incidents and implementing solutions to eliminate or reduce the likelihood of their recurrence. By analyzing incidents and tracking trends, Problem Management aims to resolve underlying issues rather than just addressing the symptoms. This proactive approach not only enhances service quality but also contributes to higher customer satisfaction by ensuring that services are more reliable and stable over time.

While Change Management is vital for managing changes in the IT environment and minimizing the risk of incidents due to changes, it does not focus specifically on identifying and resolving the root causes of issues. Service Level Management is primarily concerned with ensuring that services meet agreed-upon performance levels, but it does not directly address the prevention of incidents. Access Management controls who has access to services and data, ensuring that only authorized users can access resources but does not engage in the proactive identification of problems that could lead to incidents.