Which objective aligns with the goals of Problem Management?

The objective of Problem Management is primarily focused on identifying and eliminating the root causes of incidents to prevent them from recurring. By addressing underlying issues, Problem Management seeks to minimize the likelihood of future incidents, thereby improving overall service stability and reliability. This proactive approach not only enhances the user experience but also helps reduce the workload on incident management teams by preventing repetitive issues from arising.

While enhancing user interfaces for incident reporting, increasing the number of support staff, and improving communication with stakeholders are important tasks within IT service management, they do not directly align with the core aim of Problem Management. These options mainly focus on increasing efficiency, better communication, or support capacity rather than tackling the root causes of problems that lead to incidents. Therefore, the choice that best aligns with the goals of Problem Management is eliminating recurring incidents, as it addresses the fundamental intent behind the practice.