Which of the following is an objective of Service Operation?

Prepare for the ITIL Service Operation Exam with comprehensive multiple choice questions and flashcards. Each study question includes detailed explanations and hints. Ace your exam with tailored prep!

The objective of Service Operation is centered on delivering value to the business through the effective management of services in a stable and reliable manner. One of the key goals is to minimize the impact of service outages on business activities. This is crucial because interruptions can lead to significant operational downtime, decreased productivity, and financial losses. By focusing on minimizing these impacts, organizations ensure that they can maintain service continuity and support their users effectively.

Service Operation involves activities such as incident management, problem management, and event management, all of which directly contribute to resolving issues quickly and restoring normal service operation as soon as possible. This proactive approach helps to mitigate risks associated with service disruptions and allows the organization to sustain its performance levels, ensuring that business objectives and customer expectations are met.

The other choices, while part of the broader ITIL framework, do not fall under the specific objectives of Service Operation. Innovating and designing new IT services pertains to the Service Strategy and Service Design phases, replacing outdated IT infrastructure is more related to continual service improvement and project management practices, and evaluating service vendor performance is linked to supplier management and governance processes.

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