Which of the following is a goal of Continual Service Improvement (CSI)?

Prepare for the ITIL Service Operation Exam with comprehensive multiple choice questions and flashcards. Each study question includes detailed explanations and hints. Ace your exam with tailored prep!

The goal of Continual Service Improvement (CSI) is to identify opportunities for service improvement. This is central to the philosophy of ITIL, which emphasizes a cyclical process of ongoing enhancements in IT service management. CSI aims to ensure that an organization's services can adapt and evolve to meet changing business needs and provide greater value to customers.

By focusing on identifying and implementing improvements, CSI helps organizations to assess current services, analyze performance metrics, and determine areas where enhancements can be made. This continuous cycle of evaluation and improvement ensures that services remain relevant, efficient, and aligned with business goals.

The other options, while important in the broader context of IT service management, do not directly relate to the core goal of CSI. For instance, restoring normal service operation is typically associated with incident management, managing risks involves proactive measures often related to risk management processes, and documenting service requirements is a part of service design rather than an ongoing improvement strategy.

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