Which of the following is an objective of Request Fulfillment?

Request Fulfillment is a key process within the ITIL Service Operation practice aimed at managing the lifecycle of service requests from users. One of its primary objectives is to ensure that users have clear and efficient means to find and request the services they need. This includes streamlining the process for users to submit requests for standard services, incidents, and information.

Providing ways for users to find requested services is critical because it enhances user satisfaction and helps to ensure that services are delivered in a timely manner. A well-defined Request Fulfillment process improves service accessibility and supports the overall operational efficiency of the IT service provider.

In contrast, creating a way for users to submit complaints does not directly align with the objectives of Request Fulfillment, as that primarily relates to handling incidents and maintaining service quality. Maintaining high costs for IT services runs counter to the goal of optimizing service delivery and enhancing user experience. Lastly, increasing the number of service incidents is not a goal of Request Fulfillment; rather, the aim is to manage and resolve these incidents effectively. Thus, the focus on providing avenues for users to find and request services is ultimately what makes the choice correct.