Which of the following is a policy related to Incident Management?

The statement regarding the effective communication of incident statuses is a fundamental policy related to Incident Management. This policy ensures that all stakeholders are kept informed about the progress of incidents, which is crucial for maintaining transparency and managing expectations. Clear communication reduces uncertainty and helps in coordinating responses among IT staff, affected users, and other stakeholders. When incident statuses are communicated effectively, it allows for better prioritization of incidents and facilitates prompt resolutions, thereby minimizing the impact on business operations.

In the context of other choices, the resolution of all incidents by an external service provider may not be feasible or aligned with the organization's resources or capabilities, and this keeps a rigid dependency on external parties. Training all IT staff on service design, while beneficial for service improvement, is not directly related to incident management practices and could detract from the focus needed for handling incidents effectively. Lastly, while it is certainly desired that incidents do not disrupt business operations, it is unrealistic to state that they should never do so, as incidents are often unforeseen events that can impact business continuity. Hence, focusing on effective communication of incident statuses is essential to incident management success.