Which of the following is a benefit of Request Fulfillment to the business?

Choosing standardization of IT hardware and software as the benefit of Request Fulfillment highlights its importance in creating consistency and predictability in service delivery. When IT hardware and software are standardized, it simplifies the process of managing requests and ensures that users receive uniform services. This reduces potential compatibility issues, improves the efficiency of support teams, and often leads to reduced training times for staff.

Standardization also allows organizations to optimize their assets, potentially lowering costs over time due to bulk purchasing and simplified maintenance. The predictable nature of standard services gives users confidence in the support they will receive, thus enhancing overall user satisfaction and productivity.

In contrast, increased response time to incidents, higher costs for services, and more complex service requests do not align with the true goals of Request Fulfillment, which seeks to optimize and streamline the process for delivering services to users. By facilitating standardized, efficient request handling, organizations can enjoy better resource management and user experiences.