Which of the following is not a Service Design process?

Prepare for the ITIL Service Operation Exam with comprehensive multiple choice questions and flashcards. Each study question includes detailed explanations and hints. Ace your exam with tailored prep!

In the context of ITIL Service Design, Problem Management is primarily associated with the Service Operation phase. Its main focus is to manage the lifecycle of all problems that occur or could occur in services, identifying root causes and preventing incidents from happening in the future. This process aims to minimize the impact of incidents that cannot be prevented, rather than being involved in the design and development of new services or the modification of existing ones.

In contrast, the other processes listed—Service Level Management, Supplier Management, and Information Security Management—are integral components of the Service Design phase. Service Level Management ensures that services are delivered according to agreed-upon service levels. Supplier Management focuses on managing vendor relationships and ensuring that suppliers meet their contractual obligations. Information Security Management involves ensuring that services are secure and that appropriate security controls are designed into services from the outset.

Thus, distinguishing the roles and objectives of these processes clarifies why Problem Management is not a Service Design process.

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