Which of the following is a risk associated with Incident Management?

In Incident Management, using inadequate support tools can significantly hinder the team's ability to respond to incidents effectively. Support tools are crucial for tracking incidents, facilitating communication, and managing the flow of information. When these tools are insufficient, teams may struggle with poor visibility into incident statuses, lack of documentation, and challenges in coordinating responses among different teams. This inefficiency can lead to longer resolution times, higher chances of errors, and a negative impact on overall service quality, making it a critical risk for Incident Management processes.

Sufficient resources and consistent adherence to resolution times are generally considered best practices and not identified as risks. High levels of automation might help streamline processes but can also introduce challenges if not implemented correctly; however, they do not inherently represent a risk as significant as inadequate support tools.