Which of the following processes is not involved in Service Strategy?

The process that is not involved in Service Strategy is Change Management. Service Strategy focuses on the strategic approach to designing and delivering services that meet business objectives and demands. It encompasses processes that help organizations plan and manage their services effectively in the context of their wider objectives.

Change Management, on the other hand, falls under the Service Transition phase of the ITIL framework. Its purpose is to ensure that changes to the IT environment are carried out with minimal disruption to services. While Change Management is crucial for the overall service lifecycle, it is not part of the Service Strategy practices, which concentrate on long-term planning, funding, and value delivery through services.

In contrast, Financial Management, Service Portfolio Management, and Demand Management are essential components of Service Strategy. Financial Management is about understanding and managing the costs associated with service delivery. Service Portfolio Management involves maintaining a comprehensive view of the services offered, both current and planned, and making informed decisions about which services to support. Demand Management aims to understand, anticipate, and influence customer demand for services. Together, these processes help define a clear strategy for service delivery and alignment with business needs.