Which of the following responsibilities belongs to facilities management?

Prepare for the ITIL Service Operation Exam with comprehensive multiple choice questions and flashcards. Each study question includes detailed explanations and hints. Ace your exam with tailored prep!

The correct choice highlights the responsibility of facilities management in ensuring a reliable power supply at operational sites. Facilities management is primarily concerned with the physical environment in which IT services operate. This role includes managing the infrastructure necessary to support IT operations, such as power, heating, ventilation, and security systems. A stable and adequate power supply is crucial for maintaining continuous service and preventing outages, making it a key responsibility within this domain.

In contrast, the other responsibilities listed fall under different areas of IT service management. For instance, managing IT applications throughout their lifecycle pertains more to application management or service transition, focusing on the development, deployment, and retirement of applications. Centralized coordination of system events relates to event management, which is part of service operation but focused on monitoring and responding to events that may affect service delivery. Developing processes and policies for ITIL is aligned with service strategy and governance, ensuring that all IT service management processes align with business objectives. Each of these areas plays a crucial role in IT service management, but they do not fall under the purview of facilities management.

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