Which process is NOT listed as interfacing with Request Management?

The correct choice highlights that Capacity Management is not typically seen as a primary interface with Request Management. Request Management focuses mainly on handling service requests from users, which are often related to the services and support processes that directly impact end-users.

Service Catalog Management is closely associated with Request Management, as it involves maintaining the service catalog, which includes all the services that users can request. Incident Management also interfaces with Request Management because many service requests can be related to incidents that need resolution. Change Management interacts with Request Management to ensure that any changes to IT services are communicated effectively, especially if they impact the availability or functionality of those services that users are requesting.

On the other hand, while Capacity Management is essential for ensuring that the IT infrastructure meets the current and future demands for service, it operates more on the backend, focusing on performance metrics, resource allocation, and long-term planning. Its role does not directly deal with handling user requests in the same way that the other processes do. Therefore, this distinction clarifies why Capacity Management is not considered to interface with Request Management.