Which processes are included in Service Design?

Service Design is a phase within the ITIL lifecycle that focuses on designing effective and efficient IT services, along with the governing IT practices, processes, and policies. It ensures that new or changed services are designed to meet business expectations and that all aspects of service delivery and management are considered.

Capacity Management and Availability Management are indeed integral components of Service Design. Capacity Management ensures that IT services have the appropriate capacity to meet current and future business requirements in a cost-effective manner. This includes designing the capacity of systems and resources to appropriately handle the expected workload. Availability Management, on the other hand, focuses on ensuring that IT services are available as per the agreed-upon service levels, planning for redundancy, failover, and overall service performance optimization.

This strategic approach to capacity and availability during the design phase helps organizations prepare for load demands and ensure that services remain operational and performant, which ultimately supports the organization's objectives and delivers value.

The other options consist of processes that belong to different stages within ITIL or that focus on different aspects of service management, thus aligning them outside the Service Design phase.