Which stage describes technology integration in technology management maturity?

Prepare for the ITIL Service Operation Exam with comprehensive multiple choice questions and flashcards. Each study question includes detailed explanations and hints. Ace your exam with tailored prep!

The selection of technology control as the correct answer is grounded in the understanding of how organizations manage their technological resources as they mature. In the technology management maturity model, the technology control stage is characterized by a focus on integrating technology effectively to maximize its utility in support of business objectives.

At this stage, organizations employ formalized processes and controls to oversee their technological infrastructure, ensuring that various systems and applications work together efficiently. This implies a solid framework for managing, monitoring, and optimizing technology assets, which is essential for enhancing operational efficiency and service delivery.

In contrast, the technology-driven stage is typically associated with a more ad-hoc use of technology, where companies may rely heavily on new tools without sufficient integration or alignment with strategic goals. Service provision primarily emphasizes the delivery of IT services rather than the maturity of technology management itself. Lastly, the strategic contribution stage focuses on leveraging technology as a key enabler of business strategy, which occurs after the foundational work of effectively integrating and controlling technology has been established.

Thus, technology control effectively reflects the stage where integration and management practices have matured to ensure technology acts as a cohesive and coordinated part of the overall business strategy and operations.

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